Refund policy

Custom, Made-to-Order Products

Every ROX POSTER product is personalized and printed specifically for you after you place your order. Because of this, we are unable to accept returns or offer refunds for reasons such as change of mind, incorrect personalization details entered by the customer, or dissatisfaction with a design choice made at checkout.

Damaged or Defective Items

If your poster arrives damaged, defective, misprinted, or significantly different from what you submitted, please contact us at info@rox-poster.com within 14 days of delivery, including a photo of the issue. We will arrange a replacement or refund at no additional cost to you, typically within 5 business days of confirming the issue.

Lost or Delayed Shipments

If your order has not arrived within the estimated delivery window, please contact us and we will investigate with our shipping partner.